Frequently Asked Questions
Everything you need to know about bringing comfort and style to your home.
What is the typical shipping timeframe for furniture and decor?
Most decor items ship within 3-5 business days. Larger furniture pieces are handled via white-glove delivery and typically arrive within 2-3 weeks depending on your location.
Do you offer international shipping?
Currently, Lush Designs ships exclusively within the continental United States and Canada. We are looking to expand to international markets in the near future.
What is your return policy for home textiles?
We accept returns on unused rugs, pillows, and throws within 30 days of delivery. Items must be in their original packaging with all tags attached to qualify for a full refund.
Are your wood products sustainably sourced?
Yes, we prioritize sustainability. All our wooden furniture is crafted from FSC-certified timber or reclaimed wood to ensure minimal environmental impact.
How can I track the status of my order?
Once your order has been dispatched, you will receive an email with a tracking number and a link to our logistics portal to monitor your shipment in real-time.
What payment methods do you accept?
We accept all major credit cards, including Visa, Mastercard, and American Express, as well as digital wallets like PayPal, Apple Pay, and interest-free installment plans via Affirm.